1. Merchant information
AI Elevate programs are offered by AvL Consultancy (“we”, “us”).
2. Products & pricing
We sell fixed-scope professional programs and digital products relating to EDMP (Enterprise Decision Memory Platform), including executive briefings, readiness assessments, board briefing packs, and Decision Room sessions. Prices shown on the Engage page include 21% VAT unless stated otherwise.
3. Payment
Payments are processed securely by Mollie. Accepted methods: iDEAL, cards, Bancontact, and bank transfer. Your order is confirmed when payment is successfully completed.
4. Delivery
Delivery timelines are stated on each program card. Briefings are scheduled by email; assessments and digital packs are delivered to the email address provided at checkout or follow-up intake.
5. Cancellations & refunds
For scheduled executive sessions, you may reschedule once with at least 48 hours’ notice. Cancellations within 48 hours of a confirmed session, or after delivery of a digital product or written assessment, are non-refundable unless required by applicable law.
6. Intellectual property
All briefing materials, frameworks, and digital assets remain the intellectual property of AvL Consultancy unless otherwise agreed in writing. You receive a licence to use delivered materials for internal executive and board purposes only.
7. Liability
Our programs provide education, assessment, and strategic framing — not legal, tax, or regulated professional advice. Liability is limited to the amount paid for the relevant program, except where limitation is not permitted by law.
8. Governing law
These terms are governed by the laws of the Netherlands. Disputes are submitted to the competent court in the Netherlands, unless mandatory consumer law provides otherwise.
9. Contact
Questions about these terms: .